Contact us

1/ How do I place an order?

Select the items you would like to buy and add them to your basket.

Then click on the basket to review your items and proceed to payment by following the on-screen instructions.

You will receive a confirmation email once your order has been confirmed.

2/ Which payment methods do you accept?

We accept bank cards (Carte Bancaire, Visa, Mastercard, American Express), PayPal, Apple Pay and Shop Pay.

Payments are processed securely by Shopify Payments and PayPal: we never have access to your card numbers.

3/ How can I change or cancel my order?

If your order has not yet been shipped, you can change or cancel it free of charge by writing to our customer service at contact@yumika.fr.

Once it has been shipped, it can no longer be changed or cancelled.

4/ Can I use several promo codes on a single order?

No, only one promo code can be used per order.

5/ How long does delivery take?

Your order is delivered within 5 days.

6/ How much does delivery cost?

Standard delivery is free. Express delivery costs €15.

7/ Do you deliver internationally?

Yes: to France, most European countries, the United States, Canada, New Zealand and several countries in Asia and the Middle East. Full details are on our Shipping page.

Outside the European Union, import duties and taxes may be charged by the destination country.

8/ Can I track my order?

Yes, once your order has been shipped, you will receive an email containing a tracking number and a link to follow your parcel in real time, or you can track it from your customer account on the site.

9/ What is your returns policy?

You have 30 days from receipt to return an item, without having to give a reason.

You may examine the item as you would in a shop; any loss in value caused by other use may be deducted from the refund.

10/ How do I return an item?

Email us at contact@yumika.fr within 30 days of receipt. We will send you the return instructions.

Return shipping is paid by us.

11/ When will I receive my refund?

No later than 14 days after your request, to the payment method used for your order. We may wait until we have received the returned item.

You will receive an email notification once the refund has been made.

12/ Can I exchange an item?

We do not offer direct exchanges.

If you would like a different item, return the original item for a refund, then place a new order.