SIMEON

1/How to compass a order?

Select the items you want to buy and add them to your basket.

Then click on the basket to check your items and proceed with payment by following the on-screen instructions.

You will receive an email confirmation once the order has been validated.

2/What payment methods do you accept?

We accept credit cards (Visas, MasterCard, American Express), PayPal, and Apple Pay.

All transactions are secured via the stripe payment solution.

3/How can I change or cancel my order?

If your order has not yet summer shipped, you can modify or cancel it by contacting us directly via our customer service at contact@yumika.fr or by telephone on 07 56 80 55 77.

Once shipped, it will no plus be possible to modify or cancel it.

4/Can I use multiple promotional codes for one order?

No, only one promotional code can be used per order.

5/What are the delivery time?

Delivery time varies depending on your location.

In general, orders are delivered within 5-10 working days for free shipping anywhere in the world.

6/What are the delivery costs?

Delivery is free all over the world.

7/Do you deliver internationally?

Yes, we deliver all over the world.

The deadlines vary depending on the destination.

8/Can I follow my order?

Yes, once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package in real time, or from your customer account on the site.

9/What is your return policy?

You have 30 days from the date of receipt to return an item.

Items must be unworn, unwashed, and in their original packaging.

Some items, such as earrings for hygienic reasons, cannot be returned.

10/How to return an item?

Contact our customer service to initiate a return.

You will receive detailed instructions as well as a prepaid return label.

Place the item at a specified collection point.

The returns are free.

11/When will I receive my refund?

Refunds are usually processed within 5-7 business days of receiving your return.

You will receive an email notification once the refund is made.

Refunds are made through the same payment method used during the order.

12/Can I exchange an item?

Currently, we do not offer direct exchanges.

If you want another item, please return the original item for a refund and compass a new order.