FAQ

Q: Which payment methods do you accept?

A: We accept bank cards (Carte Bancaire, Visa, Mastercard, American Express), Apple Pay and Shop Pay. All payments are secure.

Q: What currency are your prices in?

A: Our prices are shown in euros (EUR).

Q: Do you have a physical store?

A: No, YUMIKA is a 100% online store.

Q: How long does delivery take?

A: Your order is delivered within 5 days. You receive a tracking number by email as soon as it ships.

Q: How much does shipping cost?

A: Standard shipping is free.

Q: Do you ship internationally?

A: Yes. For deliveries outside the European Union, customs duties and import taxes may be charged on delivery by the authorities of the destination country; these are paid by the recipient.

Q: How do I return an item?

A: You have 30 days from receiving your order to let us know you want to return it, without giving a reason. You then have 14 days to send the item back to us. Returns are free.

Contact us at contact@yumika.fr with your order number and we will send you the return instructions. The item must be sent back in its original condition.

Q: When will I be refunded?

A: We refund you within 14 days of your return request at the latest, to the payment method used for your order. We may wait until we have received the returned item before issuing the refund.

Q: Can I exchange an item?

A: We do not offer direct exchanges. Return the item for a refund, then place a new order.

Q: Where is my order confirmation?

A: It is sent by email right after your payment. Please check your spam folder.

Q: Can I change or cancel my order?

A: Yes, as long as it has not shipped yet. Email us as soon as possible at contact@yumika.fr.

Q: I still have a question.

A: Email us at contact@yumika.fr or use our Contact us page.