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Order and Payment
1/How to compass a order?
Select the items you want to buy and add them to your basket.
Then click on the basket to check your items and proceed with payment by following the on-screen instructions. You will receive an email confirmation once the order has been validated.
2/What payment methods do you accept?
We accept credit cards (Visas, MasterCard, American Express), PayPal, and Apple Pay.
All transactions are secured via the stripe payment solution.
3/How can I change or cancel my order?
If your order has not yet summer shipped, you can modify or cancel it by contacting us directly via our customer service at contact@yumika.fr or by telephone on 07 56 80 55 77.
Once shipped, it will no plus be possible to modify or cancel it.
4/Can I use multiple promotional codes for one order?
No, only one promotional code can be used per order.
Delivery
5/What are the delivery time?
Delivery time varies depending on your location.
In general, orders are delivered within 5-10 working days for free shipping anywhere in the world.
6/What are the delivery costs?
Delivery is free all over the world.
7/Do you deliver internationally?
Yes, we deliver all over the world.
The deadlines vary depending on the destination.
8/Can I follow my order?
Yes, once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package in real time, or from your customer account on the site.
Returns and Refunds
9/What is your return policy?
You have 30 days from the date of receipt to return an item.
Items must be unworn, unwashed, and in their original packaging.
Some items, such as earrings for hygienic reasons, cannot be returned.
10/How to return an item?
Contact our customer service to initiate a return.
You will receive detailed instructions as well as a prepaid return label.
Place the item at a specified collection point.
The returns are free
11/When will I receive my refund?
Refunds are usually processed within 5-7 business days of receiving your return.
You will receive an email notification once the refund is made.
Refunds are made through the same payment method used during the order.
12/Can I exchange an item?
Currently, we do not offer direct exchanges.
If you want another item, please return the original item for a refund and compass a new order.
Products
13/Where are your products made?
Our fashion accessories are made in several countries, mainly in China and Asia.
We are committed to offering you high quality products.
14/How to choose the correct size?
Check out our size guide available on each product page.
If you have any doubts, please feel free to contact our customer service for personalized advice.
15/Do you offer limited edition articles?
Yes, we regularly offer limited edition collections.
Please subscribe to our newsletter to be informed of new releases and special editions.
16/How to register/unsubscribe from the newsletter?
To register, you just need to go to the stockings of the page and, under the title "Newsletter", you will find an insert in which you can fill in your e-mail address.
To unsubscribe, you just need to click on "unsubscribe" when you receive an email from our part. part.
Your unsubscribe will then be instantaneous.
17/Can I have a promotional code for my newsletter registration?
We regularly send promotional codes for our newsletter subscribers, especially during the holiday season.
18/What materials do you use for your products?
We use a variety of high-quality materials, such as genuine leather, organic cotton, silk, and recycled materials for some of our collections.
Detailed material information is available on each product page.
Fidelity Programs and Special Offers
19/Do you have a loyalty program?
Yes, we have a loyalty program that allows you to earn points for each purchase made.
Points can be exchanged for discounts on your future orders.
Register for free on our website to find out plus.
20/How can I benefit from your special offers?
Sign up for our newsletter to receive information about our promotions, sales and special offers.
You can also visit our website or subscribe to our social networks available on our website.
21/Do you partner/collaborate with influencers?
Indeed, you can apply for a partnership with Yumika.
To do this, you just need to submit your application to contact@yumika.fr.
Your request will then be sent to the service concerned.
22/How to apply to Yumika?
You can send us a spontaneous application via the info@yumika.fr address.
This will then be sent to the service concerned by your request.
Our Maintenance Tips
23/Tips for your bags
In order to take care of your bag and ensure its longevity, we recommend that you follow the following few tips:
-Protect your bag from moisture, which could lead to irreversible degradation.
-Protect your bag from light and heat sources, which can affect its color in particular.
-- Avoid contact with fatty substances, cosmetics, or scants: these can cause stains that are difficult to remove.
-- Avoid contact with abrasive materials that might scratch or scratch your leather and metal parts.
-- Think about laying out your bag in its pouch when you're not using it. You can also padding it using tissue paper so that it keeps its shape as well as possible.
-Avoid chafing with dark colored clothes as much as possible, to limit any risk of color disgorgement on your bag.
24/Maintenance tips for your jewelry
Use warm water and soft soap:
-Mix a few drops of mild soap with warm water.
-- Dip a soft cloth or soft toothbrush in the solution.
-- Gently rub the jewel to remove dirt and residue.
-- Rinse with warm water and dry with a clean, soft cloth.
Use a polishing cloth:
-A special polishing cloth for jewelry can help restore your stainless steel jewelry.
-- Gently rub the jewel with the cloth to remove traces and small scratches.
Bicarbonate of soda:
-- Mix baking soda with a little water to form a paste.
-Apply the dough on the jewel with a soft toothbrush.
-Gently rub and rinse well with warm water.
-Carefully dry with a soft cloth.
25/Prevention and daily maintenance
Avoid contact with chemicals:
-- Remove your jewelry when using household products, fragrant foods, lotions, or when swimming in chlorined swimming pools.
-Chemicals can dull and damage stainless steel.
Stage your jewelry correctly:
-Store your stainless steel jewelry in a dry and clean place.
-- Use a fabric clutch or lined jewelry box to prevent scratches.
-- Avoid storing your stainless steel jewelry with other metals to prevent chafing and scratches.
Remove your jewelry pendant certain activities:
-- Remove your stainless steel jewelry before sport, swimming or taking a shower.
-Sweat and moisture can affect the appearance of your jewelry at the thread of the time.
26/Treatment of stains and corrosion
White vinegar:
-For tenaced stains, you can use diluted white vinegar.
-- Dip a soft cloth in white vinegar diluted with water and rub
Delicately the stained area.
-- Sit thoroughly and dry with a soft cloth.
Lemon juice:
-The lemon juice can also be used to remove stains.
-- Apply a little lemon juice on a soft cloth and rub the affected area.
-Do well and dry with a clean cloth.
27/ Inspection and maintenance
Check the status of your jewelry regularly:
-- Inspect your stainless steel jewelry regularly for signs of wear or damage.
-- Get professional broken claspers and links to repair to avoid losing your jewelry.
Call in a professional for in-depth cleaning:
-- If your jewelry require deep cleaning or have spots that are difficult to remove, consult a professional jeweler.
-By following these tips, you can extend the life of your stainless steel jewelry and keep them bright and beautiful pendant many years.
Information about your account
28/Create an account
To create an account on our website, simply click on "Account" top to the right of the homepage on your computer.
Then click “Create an account”, fill in the requested information and validate.
You will then receive a confirmation email at the email address provided.
29/Connect to my account
To log in to your account, click "Account" at the top to the right of the homepage on your computer.
Enter your email address and password and then validate.
30/Past order
Your account is used to group together all your orders placed and thus have a history.
However, orders placed before account creation cannot be added.
31/Delete my account
If you wish to delete your Yumika account, we invite you to contact us at contact@yumika.fr
Service Client
32/How can I contact customer service?
You can contact us by e-mail contact@yumika.fr, by telephone on 07 56 80 55 77 (prefer WhatsApp), or via our online contact form available on the "Contact us" page.
33/What are the customer service opening hours?
Our customer service is available from Monday to Friday from 9:00 to 18:00 (Paris time).
We strive to respond to all requests within 24 hours.
Security and Privacy
34/How do you protect Knife personal information?
We take the security of your personal information very seriously.
All transactions are secured by advanced encryption technologies, and your personal information is stored securely in accordance with our privacy policy.
35/Do your products comply with security standards?
Yes, tous our products meet applicable security standards and are rigorously tested to ensure their quality and security.
Guarantee and After-Sale Services
36/Are your products guaranteed?
Yes, tous our products are cutlery by a two-year warranty against manufacturing defects.
Please contact our customer service for plus details.
37/How can I make a claim for a defective product?
If you receive a defective product, please contact our customer service within 7 days of receiving your order.
We will provide you with the necessary instructions to return the item and get a replacement or refund.
User Experience
38/What if I have technical problems on the site?
If you have any technical problems when using our website, please contact us at contact@yumika.fr.
We will do our best to solve the problem quickly.
Tears and Tears
39/Can I leave a review on a product?
Yes, we encourage our customers to leave reviews about the products they have purchased.
Your feedback is valuable and helps us improve our products and services.
You can leave a review directly on the page of the product concerned.
40/Where can I read your clients' testimonials?
The testimonials from our customers are available on our website, under each product page and on our dedicated testimonials page.
Questions frequently Asked Specific
41/Do you offer articles for special events (weddings, parties, etc.) ?
Yes, we have a special selection for events like weddings and parties.
Please see our special events section to see our offers.
42/How can I find fashion tips on your site?
We have a blog section where we regularly publish articles on fashion trends, style tips and shopping guides.
Check out our blog for plus inspiration.
Concierge Service
43/Do you provide a concierge or personal purchase service?
Yes, we offer concierge service to help our customers find the perfect items according to their needs and preferences.
Contact our customer service to learn plus.