Quality and guarantees

This page brings together what you are buying from YUMIKA and your remedies. Everything here repeats information already published on the site.

Who sells you the bag

The YUMIKA brand, founded in 2022 by Yumika Mori, is operated by Safesurf, a sole proprietorship (French micro-enterprise), 2 rue Coysevox, 69001 Lyon, France, registered with the Lyon Trade and Companies Register (RCS Lyon) under number 951 138 775 (SIREN 951 138 775). The bags are sold online only, on yumika.fr. Contact: contact@yumika.fr, or through the contact form. See the legal notice and YUMIKA at a glance.

The materials, in plain words

The exact material of each model is written on its product page, on the "Material:" line of the Features section. The terms used:

Cowhide leather (cuir de vachette): cowhide of international origin. When the product page says "top-grain" (première couche), it means the outer layer of the hide, the one that carries the natural grain of the leather.
Split leather (croûte de cuir): the lower layer of a cowhide, once the grain layer has been removed. It is genuine leather.
Suedette (suédine): an imitation suede with a velvety feel. It is not genuine suede.
Vegan leather (cuir vegan): a material containing no animal material.

By material: leather bags and vegan leather bags.

What each product page tells you

Each product page has a Features section giving the material, the dimensions in centimetres (width × height × depth) and the colours. Depending on the model, it also states the closure, the lining, the pockets, how the bag is carried and sometimes a care tip.

Your remedies

Returns: you have 30 days from delivery to tell us you wish to return an item, without giving a reason, then 14 days to send it back. Return costs are covered by YUMIKA. The item must come back in its original condition.
Refund: no later than 14 days after your return request, to the payment method used. We may wait until we have received the item.
Legal guarantees: all bags are covered by the legal guarantee of conformity, for 2 years from delivery, and by the legal guarantee against hidden defects.
Payment: bank card, Apple Pay or Shop Pay. Payments are processed securely by Shopify Payments.
Delivery: standard delivery is free and your order is delivered within 5 days. A tracking number is emailed to you as soon as the order ships.

Full text: returns and refund policy.

Care

Leather bag: wipe it with a soft, dry cloth once a week to remove dust.
Vegan leather bag: a soft, slightly damp cloth is enough. Avoid leather-care products.
Storage: emptied, stuffed, upright, in a fabric dust bag, away from direct light and damp.

Full guide: how to care for a leather bag.

Frequently asked questions

Are the bags genuine leather?

Most models are in cowhide leather; some are in vegan leather, split leather or suedette. Split leather is genuine leather; vegan leather contains no animal material; suedette is not genuine suede. Read the "Material:" line on the product page.

What if the bag does not suit me?

Email contact@yumika.fr within 30 days of delivery, with your order number. The return is free.

What does the guarantee cover?

The legal guarantee of conformity covers lack of conformity appearing within 2 years of delivery: repair or replacement, free of charge. The guarantees do not cover normal wear and tear, or damage caused by misuse or lack of care.